Frequently Asked Questions

I have a forthcoming event and would like to include promotional products but I don't know what would work best for me.

That's no problem, let's establish what you'd like to achieve. We have 1000's of great ideas to choose from, alternatively we can design and manufacture to your own brief if that would better suit your needs.


Can I buy online?

Unfortunately not, we understand that some customers may prefer the speed of online purchasing but we believe that this is often where things go wrong. We want you to be 100% happy with your promotional products, after all it's critical they reflect what you're trying to achieve. This may be a large part of your marketing budget therefore nothing should be left to chance. We're pleased to advise your best options if necessary but more importantly we feel you should be able to see samples and a design proof before placing your order.  


Do you have a catalogue?

We're pleased to feature our entire product range on this website, however we're aware that some of our clients welcome an easy reference of the most popular items in each category. We have recently compiled our Spectrum Collection which is now presented in a bumper 160 page catalogue that's available in virtual format or as a printed version on request. Spectrum products are in stock and many are available by express service.


My event is in a few weeks, have I left it too late? Can you deliver within the timescale?

If we know the date of your event, we'll 'pull out all the stops' to deliver or we'll let you know before you place your order. 


Is there a minimum quantity? 

Yes, this will vary for each product but don't be too concerned, the numbers won't frighten you! Our flexible approach means that we will always offer you the best option. 


How can I be sure of quality?

We will always supply the highest quality merchandise however if you have any doubts, we're happy to provide samples before you place your order. 


Can you match our corporate colours?

Yes, on most products, all we need is your Pantone or PMS colour reference for an exact match. If this is not available, we'll endeavour to offer the closest match possible. 


Are you able to supply product ideas that are not available on your website or in the Spectrum Collection?

We are pleased to offer our bespoke service which enables us to design, manufacture and supply to any specific brief. We're happy to supply an idea of costs and MOQ's without obligation, so if you have any product ideas that are not currently in our range, please feel free to speak with us. 


I've selected what I'd like from your website, what happens next?

We need to know how many of each item, an idea of your logo/image or better still the artwork and how many colours are involved. We can then email you a detailed quotation and once you've confirmed your order, we'll take it from there!


Can I order products without branding?

Yes we're happy to supply any product without logo or image. 


Is the product in stock?

We endeavour to always hold stock of our Spectrum Collection in the UK and will always give an idea of lead-times for any product sourced from overseas.


How do I place my order?

We're pleased to receive any order in written form, please sign and date it and be sure to include your purchase order number or reference if that's applicable. 


Are there any extra costs for set up or delivery?

The price we quote is the price you pay! Our quotations are fully inclusive of all costs (except for VAT where applicable). For clients outside the UK, we will charge carriage at our cost or supply if required.


Once I've placed my order what happens next?

If you've supplied us with your logo/artwork, we'll let you have a visual proof for approval or provide 'mock up' samples if necessary. Once this is approved we can start to manufacture. We'll also send you a detailed order acknowledgement confirming product details, delivery address and approx. date of delivery. 


I'm only able to provide my logo/image in pdf or jpeg format, is this okay?

It shouldn't be a problem; we can normally convert your artwork into whatever format is required. 


How can I pay for my order?

Probably the easiest way is by BACS, we will give you our bank details with your invoice. If you'd prefer you can pay by PayPal, again we can let you have our details. We will of course accept cheques but these will normally take several business days to clear.